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[trx_title type=”2″ top=”large” style=”underline” bottom=”mini” align=”center”]support policy[/trx_title]
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[trx_list_item]To get a pre-purchase advice, you may post in the theme’s forum[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]To get a response more promptly, you are recommended to use our Ticket-system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
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[trx_list_item]Please, note! We do not support queries if you do not have a purchase code.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]Item support does not include:[/trx_list_item]

  • Customization and installation services
  • Support for third party software and plug-ins

[trx_br clear=”both”][trx_br clear=”both”]
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[trx_title type=”2″ style=”underline” align=”center” top=”big”]how to use our support system[/trx_title]
[trx_content line_height=”30″ size=”18″ align=”center” bottom=”middle”]
Axiom technical support is always there to assist their users
with all their technical questions regarding Axiom products.
[/trx_content]

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[trx_image url=”http://beachdogz.com.au/wp-content/uploads/2015/02/support_1.png” link=”off” shape=”square” increment=”no”]
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[trx_list_item]In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]Or you may simply use this link axiom.ticksy.com[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]Enter your purchase key and register in the system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]To avoid confusing, please use for Support System your own ThemeForest login[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]Fill out the ticket form[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
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[trx_title type=”2″ style=”underline” align=”center” top=”big”]how to find a purchase key[/trx_title]

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[trx_image url=”http://beachdogz.com.au/wp-content/uploads/2015/02/support_2.png” link=”off” shape=”square” increment=”no”]
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[trx_list_item]Open the ‘downloads’ tab in your account[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]Find our theme in the list of products[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
[trx_list_item]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item]
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[trx_block dedicated=”no” scroll=”no”][trx_button curve=”no” type=”square” style=”accent_1″ size=”banner” fullsize=”yes” align=”left” link=”https://axiom.ticksy.com” popup=”no” right=”1″ left=”1″]Create Ticket[/trx_button][/trx_block]
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[trx_block dedicated=”no” scroll=”no”][trx_button curve=”no” type=”square” style=”accent_1″ size=”banner” fullsize=”yes” align=”left” link=”#” popup=”no” right=”1″ left=”1″]Theme Forum[/trx_button][/trx_block]
[/trx_column_item]
[trx_column_item]
[trx_block dedicated=”no” scroll=”no”][trx_button curve=”no” type=”square” style=”accent_1″ size=”banner” fullsize=”yes” align=”left” link=”http://pets.axiomthemes.com/doc” popup=”no” right=”1″ left=”1″]Theme Documentation[/trx_button][/trx_block]
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[trx_title type=”2″ style=”underline” align=”center” top=”big”]support team[/trx_title]
[trx_content line_height=”30″ size=”18″ align=”center” bottom=”middle”]
We create our themes with a thought of our customers, therefore
our team works hard to provide you best technical support in the world.
[/trx_content]

[trx_team count=”3″ bottom=”large”]
[trx_team_item name=”Amanda Doe” link=”#” position=”Developer” photo=”http://beachdogz.com.au/wp-content/uploads/2015/02/t_2.jpg” socials=”twitter=https://twitter.com/Theme_REX|gplus=https://plus.google.com/102189073109602153696|facebook=https://www.facebook.com/themerex”][/trx_team_item]
[trx_team_item name=”Natalia Doe” position=”Designer” photo=”http://beachdogz.com.au/wp-content/uploads/2015/02/t_3.jpg” socials=”twitter=https://twitter.com/Theme_REX|gplus=https://plus.google.com/102189073109602153696|facebook=https://www.facebook.com/themerex”][/trx_team_item]
[trx_team_item name=”John Smith” position=”Programmer” photo=”http://beachdogz.com.au/wp-content/uploads/2015/02/t_5.jpg” socials=”twitter=https://twitter.com/Theme_REX|gplus=https://plus.google.com/102189073109602153696|facebook=https://www.facebook.com/themerex”][/trx_team_item]
[/trx_team]

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